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order
online by credit card
How to order
in Skok
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shipping
costs for: | Africa
| Asia
| Australia
| Canada
| Europe
| Japan
| Latin
America |
South
Africa |
USA|
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| how to: | | order | pay | |
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| how to get: | | DVD prices | |
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Dear Customer,
our online ordering system is manual - we don't have an automatic shopping basket. Therefore, to order specific items by credit card, you have to manually specify them on our order submission form, in the field of comments (comment section). Beside ordering online via credit card, you can order by credit card via fax or letter mail. If not using a credit card you can order by E-mail, fax, phone or by letter mail.
When ordering online: after having submitted an order you will instantly view a confirmation screen ("thank you" screen), summarizing all elements of your order - ordered items and personal data submitted. Within 1 - 4 business days we will get back to you with the status of your order and will start to process it accordingly. Your credit card will not be charged until 2 - 4 business days prior to the actual shipment.
Thus, to place an order with us, choose the DVD titles of your interest and :
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When specifying the selections
of your choice (either on the order submission form or in the E-mail),
please indicate full name of the director, title of the selection and the
catalogue number attached to this particular catalogue item (below the
DVD picture or the first upper line on the right, i.g. cat.no: DVDP
00044).
Upon receipt of your order
submission form or E-mail we will send you all additional info pertaining
to your order (including the prices of your selections in case they are
not indicated on a specific page, yet). Our
response time ranges from 1 hour up
to 2-3 business days (depending on how much work your
order requires and how busy we are).
However, please check this
page thoroughly to obtain all info about the ordering process and our store
policy. Unfortunately, we do not have resources to reiterate information
displayed on this page, in E-mails to each individual customer. Only
questions regarding more specific issues (and regarding an order) will
be given priority and answered on individual basis.
Any other questions, related
to DVDs already discontinued (and displayed as such on our pages) or not
related to the content of our website will not be responded to. We receive
high numbers of E-mails everyday, asking for info we have no clue about,
thus creating time constraints, on the other hand not allowing us to work
immediately on the regular DVD orders.
Once you make the final decision about selection of our choice and shipping method for your package, send it to us via online order form (when using credit card) or let us know about it via E-mail (when willing to pay by cheque, money order or any method other than credit card). We will E-mail you the availability status of your order and detailed information how we will proceed with the order + the invoice for your order.
Our
DVD prices
range from US $15.95 to
US $59.95 (CAN $23.95 & $89.95 ) - depending on the publisher
and availability of a specific item in Poland, Europe, Canada or
USA.
You can place your order by credit card form,
| E-mail: skok@polishfilm.ca |
| phone or fax us at: |
| tel: (613) 741 0613 |
| fax: (613) 741 5954 |
* or write to the following
address:
SKOK
221 Provender Ave.
K1K 4N8, Ottawa, Ontario
Canada
* when writing to us a letter
(via snail mail), please, always indicate your E-mail address and
telephone number, so that we can contact you asap. We don't write back
via snail mail. If you don't have an E-mail address, indicate at the least
your phone number.
our E-mail address can be
found on our website at the bottom of every page
SHIPPING COSTS:
USA
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( delivery time is to be counted from the day of actual shipment ) |
1 DVD | 2 DVDs | 3 DVDs |
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CAN $5.99 | CAN $8.99 | CAN $9.99 |
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CAN $7.99 | CAN $9.99 | CAN $10.99 |
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delivery time is to be counted from the day of actual shipment |
1- 2 DVDs |
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4-5 DVDs |
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7- 8 DVDs | 9-10 DVDs |
| Expedited
8 - 16 business days, traceable & fully insured |
CAN $18.99 | CAN $21.99 | CAN $23.99 | CAN $24.99 | CAN $25.99 | US $27.99 |
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delivery time is to be counted from the day of actual shipment |
1 - 2 DVDs | 3 DVDs | 4-5 DVDs | 6 DVDs | 7-8 DVDs | 9-10 DVDs |
| Express
mail
max.7 business days, traceable & fully insured |
CAN $24.99 | CAN $28.99 | CAN $31.99 | CAN $32.99 | CAN $36.99 | US $39.95 |
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| * | Please note: the delivery times above, for surface and air mail, are only our estimates based on previous experience and can vary, depending on the destination and time of the year. However, they usually stay within the quoted time limits. The time of delivery is to be counted from the day of shipment, not from the day of order placement. |
| * | Responsibility and Insurance: All items sent to USA are fully insured (insurance already included in the postage). In case of any problems we take over the indemnity procedure. However, we need 3-4 weeks from the day of placing the claim to receive a status of inquiry from Canada Post . Having received such a confirmation from Canada Post a new parcel or indemnity is rendered to the claimant immediately. |
| * | Damaged or lost parcels to USA, however, occur very rarely (only 2-3 cases in the last 5 years). |
We
ship the DVDs in special boxes made of hard corrugated paper
- 100% shock resistant, tightly sealed (protecting CDs from damage, dust
and humidity. The corrugated paper we use for our shipping boxes is 100%
recycled paper.
SHIPPING COSTS:
*CANADA
*except
Ontario and Quebec (add GST in case of
Express Mail),
costs
for Ontario and Quebec see in the next block of tables
| inexpensive
way of shipping - not insured
( 5 -12 business days ) bubble envelope - not traceable, not insured ( delivery time is to be counted from the day of actual shipment ) |
1 DVD | 2 DVDs |
| Lettermail ( add HST ) | CAN $2.99 | CAN $6.99 |
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( 4 - 8 business days ) corrugated paper box - traceable, fully insured ( delivery time is to be counted from the day of actual shipment ) |
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| Expedited Mail ( without addressee signature ) add HST | CAN $13.99 | CAN $15.99 | CAN $19.99 |
| Expedited Mail ( with addressee signature ) add HST | CAN $15.99 | CAN 17.99 | CAN $21.99 |
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( 2 - 3 business days ) corrugated paper box - traceable, fully insured ( delivery time is to be counted from the day of actual shipment ) |
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8 - 12 DVDs |
| Express Mail ( without addressee signature ) add HST | CAN $14.99 | CAN $17.99 | CAN $23.99 | CAN $28.99 |
| Express Mail ( with addressee signature ) add HST | CAN $16.99 | CAN $19.99 | CAN $25.99 | CAN $29.99 |
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| We ship the CDs in special boxes made of hard corrugated paper - 100% shock resistant, tightly sealed (protecting CDs from damage, dust and humidity. The corrugated paper we use for our shipping boxes is 100% recycled paper. Bubble envelopes are used for quantities of 1 - 2 DVDs when shipped as Lettermail. | |
| * | registered mail makes the parcel fully traceable and fully insured + requires addresse signature |
| * | Please note: the delivery times above, for Lettermail are only our estimates based on previous experience and can vary, depending on the destination within Canada and time of the year. However, they usually stay within the quoted time limits. The time of delivery is to be counted from the day of shipment, not from the day of order placement. |
| * | Disclaimer: "Skok" is not responsible for the loss or damage of packages sent by Lettermail (not traceable and not insured). Due to the low cost of postage, traceability and insurance are not available for these items. Therefore, in case of a lost or damaged Lettermail parcel, financial risk stays with the purchaser. However, loss or damage of Lettermail sent in Canada occurs extremely rarely (so far none). |
Ontario
and Quebec (*add GST in case of Express
Mail)
| inexpensive
way of shipping - not insured
( 5 -10 business days ) bubble envelope - not traceable, not insured ( delivery time is to be counted from the day of actual shipment ) |
1 DVD | 2 DVDs |
| Lettermail ( add HST ) | CAN $2.99 | CAN $6.99 |
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( 3 - 7 business days ) corrugated paper box - traceable, fully insured ( delivery time is to be counted from the day of actual shipment ) |
1 - 2 DVDs |
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4 DVDs |
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6 DVDs | 7 DVDs |
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| Expedited Mail ( without addressee signature ) add HST | CAN $8.99 | CAN $10.99 | CAN $12.99 | CAN $13.99 | CAN $15.99 | CAN $16.99 | CAN $17.99 |
| Expedited Mail ( with addressee signature ) add HST | CAN $10.99 | CAN $12.99 | CAN $14.99 | CAN 15.99 | CAN $17.99 | CAN $18.99 | CAN $19.99 |
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( 2 - 3 business days ) corrugated paper box - traceable, fully insured ( delivery time is to be counted from the day of actual shipment ) |
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2 DVDs |
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4 DVDs |
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7- 8 DVDs | 9 - 12 DVDs |
| Express Mail ( without addressee signature ) add HST | CAN $9.99 | CAN $10.99 | CAN $12.99 | CAN $13.99 | CAN $15.99 | CAN $17.99 | CAN $19.99 |
| Express Mail ( with addressee signature ) add HST | CAN $11.99 | CAN $12.99 | CAN $14.99 | CAN $15.99 | CAN $17.99 | CAN $19.99 | CAN $21.99 |
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| We ship the DVDs in special boxes made of hard corrugated paper - 100% shock resistant, tightly sealed (protecting DVDs from damage, dust and humidity. The corrugated paper we use for our shipping boxes is 100% recycled paper. Bubble envelopes are used for quantities of 1 - 2 DVDs when shipped as Lettermail or Registered Mail. | |
| * | registered mail makes the parcel fully traceable and fully insured + requires addresse signature |
| * | Please note: the delivery times above, for Lettermail and Registered Mail are only our estimates based on previous experience and can vary, depending on the destination within Canada and time of the year. However, they usually stay within the quoted time limits. The time of delivery is to be counted from the day of shipment, not from the day of order placement. |
| * | Disclaimer: "Skok" is not responsible for the loss or damage of packages sent by Lettermail (not traceable and not insured). Due to the low cost of postage, traceability and insurance are not available for these items. Therefore, the financial risk, in case of lost or damaged Lettermail parcel, stays with the purchaser. However, loss or damage of Lettermail sent in Canada occurs extremely rarely (so far none). |
SHIPPING COSTS:
AFRICA,
ASIA, AUSTRALIA, EUROPE & UK, JAPAN, LATIN AMERICA
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1 DVD |
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4- 5 DVDs |
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(non traceable, insured up to USD 90.00) ( delivery time is to be counted from the day of actual shipment ) |
CAN $7.99 |
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CAN $18.99 |
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(not traceable, insured up to USD 90.00) ( delivery time is to be counted from the day of actual shipment ) |
CAN $10.99 |
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CAN $39.99 |
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3 DVDs | 4 DVDs | 5 DVDs |
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7 DVDs |
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9 DVDs | 10-12 DVDs |
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6 - 8 weeks from the day of shipment |
CAN $ 24.99 | CAN $ 26.99 | CAN $ 29.99 |
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CAN $ 42.99 |
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CAN $ 45.99 | CAN $ 49.99 |
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max. 8 business days from the day of shipment |
CAN $ 65.99 | CAN $ 74.99 | CAN $ 77.99 |
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CAN $ 85.99 |
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CAN $ 89.99 | CAN $ 94.99 |
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max. 4 - 5 business days from the day of shipment |
not available | CAN $ 81.99 | CAN $ 99.99 | CAN $ 129.99 | CAN $ 139.99 | CAN $ 145.99 | not available | not available |
| * | PuroPack prices are precisely indicated for the old EU countries and Japan, they can significantly vary for other countries (depending on the courier system of a specific country) |
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| * | in case of a lost surface,
air mail or International parcel, Canada Post requires 60 -90 days from
the day of placing the claim to search for and establish the status of
such a parcel.
Therefore, another parcel with the same content (or indemnity) will be rendered to the claiming customer after 60-90 days from the day of reporting the loss to us. We apologize for such a long time interval. This is, however, a new regulation of Canada Post and we have to strictly comply with it. |
| * | In case of a lost or damaged Express International or Puro Pack parcel, another parcel with the same content (or indemnity) is rendered after 3 weeks from the day of reporting the loss or damage to us. |
| * | Please note: the delivery times above, for surface and air mail, are only our estimates based on previous experience and can vary, depending on the destination and time of the year. However, they usually stay within the quoted time limits. The time of delivery is to be counted from the day of shipment, not from the day of order placement. |
| * | Responsibility and Insurance: "Skok" is responsible only for the level of insurance assigned to a specific shipping mode. If the value of a parcel exeeds the level of insurance, we will indemnify only for the insured portion of the parcel. For example, in case of loss or damage of an air mail parcel containing 4 DVDs we will indemnify for up to CAD 100.00 (equaling approx. USD 80.00). In case of a lost or damaged air mail parcel containing 2 DVDs we will indemnify for the full value of both DVDs as long as they do not exeed CAD 100.00 (equaling approx. USD 90.00). In case of fully insured shipping modes, full value of the parcel will be indemnified, whatever the real value of it was. |
| * | Damaged or lost parcels to Australia, Europe, Israel and Japan, however, occur very rarely (only 4 cases in the last 6 years). |
We ship the DVDs in special boxes made of hard corrugated paper - 100% shock resistant, tightly sealed (protecting CDs from damage, dust and humidity. The corrugated paper we use for our shipping boxes is 100% recycled paper.
Payments can be made by personal
cheques*, money orders, postal money orders, drafts, certified
cheques, travelers cheques and major
credit cards (Visa, MasterCard, American Express). Western
Union money transfers are also welcome.
Direct
deposits onto our bank account are available in Canada only.
Cheques
and money orders are not accepted yet from the following countries and
regions: Africa (except South Africa, United Arab Emirates and Saudi
Arabia), Asia (except Japan, Hong Kong, Malaysia, Singapore), Israel, Albania,
Bulgaria, Croatia, Czech Republic, Hungary, Poland, Rumania, Russia (and
all former Soviet Union states), Slovak Republik, Yugoslawia
Upon receipt of a cheque
we forward it to the bank within 1-3 working days and after having it cleared
the merchandise is being shipped (delivered to our postal outlet) within
2 - 4 business days.
*If
any of your selections is temporarily out of stock,
we will not charge your credit nor deposit your cheque until we will have
the backordered title restocked and ready for shipping, unless you
wish the available (in stock) part of your order to be shipped immediately.
Credit cards are being charged only 1-4 working days prior to the actual
shipment.
The cheque or money order (no matter what kind) is deposited only when we have the DVDs ready to ship, unless you wish otherwise.
If some items are out of
stock or temporarily unavailable you can either request the shipment of
DVDs now available or wait for the remaining part of your order to arrive
in our store. If less DVDs can be shipped than originally paid by
the cheque, the difference is returned to the customer on our US money
order (or on cheque within Canada) along with the shipment.
| * | Personal cheques from Australia, Europe, Latin America, South Africa, Japan and other regions of the World clear within 10-30 business days (the time length depends on the bank the cheque originates from) |
| * | Personal cheques from USA clear within 10-15 business days |
| * | Personal cheques from Canada clear within 2 - 4 business days. |
| * | Personal cheques and Money Orders from countries other than USA and Canada have to be issued in the currency of their own country and drawn on a bank from this country (country of the currency and country of the bank have to be the same). Such personal cheques (i.g. Eurocheques) can not be issued in American or Canadian Dollars, since cashing them is too expensive (high collection fees of up to Can $ 100.00 per cheque). From Europe we now accept Euro currency. |
| * | Money orders from USA can not contain the following clause: "Negotiable only in the U.S. and possessions", such money orders can not clear from a Canadian bank. US Postal Service money orders usually contain such a clause, please check before issuing a money order. |
| * | We do not send merchandise COD or POD to any country (cash on delivery or payment on delivery) |
After a cheque clears the merchandise is sent out within 2 - 4 next business days.
Money orders, drafts and
any kind of certified cheques from major American, Canadian, European and
Australian banks are cleared within 2-6 business days. Those from small
and unknown banks are put on hold until cleared (usually 10 - 15 business
days).
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any
cheques or Money Orders have to be made payable to: Stefan
Barlog (only)
and mailed to the following address:
SKOK
221 Provender Ave.
K1K 4N8, Ottawa, Ont.
Canada
Please do not make your cheque / money order payable to "SKOK" (the name of our company). Due to high service costs, our business account is used for wholesale transactions only. Cheques or money orders made payable to "SKOK" are not processed. We return them along with DVD or CD shipments only (not by a separate letter), after receiving a correctly issued cheque or money order.
We wish you a pleasant surfing and surprising encounters on our web pages
regards from Ottawa / Canada
Stefan Barlog / Skok Marketing Director
| our E-mail: skok@polishfilm.ca |
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